Screens on the surface pro are glued on. And removals are not pretty or have 100% success rate. there is a fail rate due to many factor.
different types of glues cause different tensions.
small nicks or cracks will be disasters
flex cable positioning
all these factors can contribute to a broken screen upon removal. That said, we have a 80% success rate.
Screen removal fees are non refundable.
Visit the Surface Pro Repairs page for more information.